Crtc complaints telus.
Nov 28, 2019 · Telus, with 14.
Crtc complaints telus Well, the CCTS got back to me. Return to footnote 6 referrer. Apr 30, 2025 · The mid-year report by the Commission for Complaints for Telecom-Television Services (CCTS) says it handled 11,909 total complaints from customers between Aug. Who can still call you. Telus says it wants the CRTC to force Bell to allow it to distribute its own Dec 8, 2022 · Telus filed the credit card fee request with the CRTC in August, which sparked an influx of angry responses from Canadians frustrated with the telecom for adding another fee to already expensive bills. (TELUS) – must provide competitors with workable wholesale access to their fibre networks. You never know. This rise is a significant increase compared to the 38 percent year-over-year increase observed across all service providers. Read more about which telemarketing calls and faxes are exempt from the DNCL rules. 5 million subscribers, received just over 1,600 complaints — up 71 per cent. We will review your complaint and determine whether we can help you further. 1, 2024 and Jan. Rogers always negotiates in bad faith when they take over or offer new channels to other providers so that Rogers ends up with a monopoly on those channels for as long as possible before they let the other providers offer them to customers. At first, Telus offered $1,400 in compensation when it announced the service cuts last year, but the CRTC ruled that wasn’t enough, increasing the payout by an additional $4,428 to cover three Oct 25, 2024 · In November 2023, through Telecom Decision 2023-358, the Commission required Bell Canada and TELUS Communications Inc. If you cannot resolve a problem with your service provider, you can submit a complaint to us. Its structure and mandate were approved by the CRTC. 31, 2024, according to the Commission for Complaints for Telecom-television Services’ (CCTS) most recent mid-year report. 1, 2023 and Jan. I asked to speak to a supervisor who was going to call me back. Among other things, the NOV sets out alleged Sep 23, 2017 · they will try to say no of course but just mention that you will make a crtc complaint. the CRTC conducted a review of the organization . Check if the broadcaster is a member of the CBSC. It's a bit of work, and you can bet Telus et al are counting on "clients" not doing it. The CRTC ruled that big telcos like Telus can resell Bell’s fibre network in areas where they don’t own infrastructure. In contrast to last year, Telus ranked third among the Big Three providers (Rogers, Bell, Telus) for total number of complaints. The CRTC collects complaints for the entire year and then publishes the overall amount of complaints by company and industry which gets huge media attention. gc. Filing a complaint using our online complaint form is the best way to ensure that we receive all the information we need. The CCTS is here to help you resolve your complaints between you and your telecom service providers. The level 1 did not even read the notes on my file and could not understand what I needed. the CCTS reviewed my complaint and Telus initially tried to reject to my complaint, but the CCTS objected Telus's rejection and ultimately it's going ahead. The change will go into effect in February. The Canadian Radio-television and Telecommunications Commission (CRTC) has been made aware of a scam phone call that uses caller-ID spoofing to impersonate our consumer support line. The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, … May 1, 2025 · The number of complaints against Canada’s telecommunications companies to an industry watchdog is up overall and Telus has taken the undesirable top spot for customer complaints. But if a lot of complaints are actually made, the CRTC may be moved to sanction the corporation. See BBB rating, reviews Apr 25, 2024 · CCTS reports surge in Rogers, Bell, and Telus complaints Brief | April 25, 2024 Customer complaints against telecom and TV service providers surged by 43 per cent between Aug. TLDR: If Telus doesn't fix your issue quick enough tell them you're going to file with CCTS and CRTC and in my experience fix the issue quick. TELUS becomes the most complained-about provider For the first time, TELUS accounts Welcome to r/TELUS!. Sep 25, 2017 · get what you want from Telus, just mention crtc complaint if you have a bad plan, bill is too high, you are complaining about anything and want results with telus call the client care department, request to speak to a manager as they cannot help you, they do not have the right tools. Once you submit your complaint, we review it to determine whether Apr 30, 2025 · The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, despite seeing a 12% year-over-year increase in the number of complaints. The Complaints for Telecom-Television Services issued its 2024-25 mid-year report for the period of Aug. telus told me that my old roommate "refused" a transfer of ownership. This access will allow competitors to bring innovative new Internet service plans to market. If you have a current issue then complaining to the CCTS is absolutely the right place to make a complaint but that doesn't mean that you shouldn't complain to the CRTC. The complaint now remains open at the pre-investigation stage. That’s according to the CRTC’s Vice-President of Consumer, Analytics and Strategy, Scott Hutton. Clients being kept … Feb 3, 2025 · CRTC decision lets big three telecoms piggyback on each other’s fibre-optic networks — for now A Telus spokesperson called Monday’s decision “a significant step toward fostering @TELUS_Support Telus offers the worst customer support service I have experienced so far. CRTC Canadian Radio-Television & Telecommunications BC. The online complaint form only takes about 15 minutes. (TELUS) to provide aggregated wholesale FTTP services in the provinces of Ontario and Quebec on a temporary and expedited basis by no later than 7 May 2024. A notice of violation (NOV) may be issued under CASL or the Telecommunications Act (the Telecom Act) by the CRTC or a member of the CRTC'S staff designated for that purpose. Return to footnote 1 referrer Telemarketing and unwanted calls. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Mobile May 16, 2024 · The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Feb 19, 2025 · TELUS indicated that while the way carriers are compensated for serving high-cost areas has evolved, the right to compensation remains part of the regulatory compact. Rogers and Telus on the issue. I have escalated it to the escalation team. 31, 2025. Guess not enough CRTC complaints have been filed against Rogers yet. Nov 28, 2019 · Telus, with 14. the agent will then accommodate you. I have been trying to get help with my home services since November 4th. Terry Wells, Telus’ senior vice-president of customer service excellence, said in a statement to MobileSyrup: We would like to show you a description here but the site won’t allow us. In response to a CRTC decision that benefits Telus, Bibic announced Bell is slashing its fibre expansion plans, calling the regulator’s move a disaster for investment and competition. Aug 13, 2024 · Canadian Radio-television and Telecommunications Commission (CRTC) has ruled that Bell and Telus must provide competitors across Canada with access to their fibre networks. See full list on crtc. 1 Step 1: Complaint Submission & Assessment Filing a complaint takes about 15 minutes. If it is, contact the Council. What you should know about telemarketing in Canada and how your complaints help the CRTC bring National DNCL violators into compliance. You'll receive a text message when an expert responds and you can follow up at your convenience. The delay was necessary to ensure TELUS implemented the enhancements while providing customers with the best experience possible. In September, Telus customers received emails from the company warning about the incoming fee, which would apply starting in October. him starting a new account means my account was canceled, breaking contract, costing me over $300. Dec 8, 2022 · Today, the CRTC refused Telus’s request to introduce a processing fee in Alberta and British Columbia on payments made by credit card. Most of those were about either changes to wireless contracts (28 per cent) or wireless price Telus convinced my old roommate that a transfer of ownership wasn't possible and he had to start a new account so he did. Jan 15, 2025 · This all sounds like deja vu, once again. It was one of the few to do so, breaking ranks with Jan 15, 2025 · Telus received 2,757 complaints this year, with the CCTS reporting a 53 percent increase in accepted complaints about Telus compared to last year. Feb 26, 2025 · The CRTC ordered Telus to pay affected customers nearly $6,000 to help cover the extra costs of switching to SpaceX’s Starlink satellite internet. I have had at least 5 CS Commission for Complaints for Telecom-television Services (CCTS) What is the CCTS? Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services. Submit your complaint form in one simple step The fastest way to file a complaint is through our online form. ” Most of Telus’ competitors have asked the CRTC to ban the big three from May 21, 2025 · Telus claims in the complaint that it has made “repeated requests … over the course of several months” to pave the way to include its BDU systems on Bell’s fibre facilities but was allegedly denied based on reasons that are redacted from the complaint. ca Apr 30, 2025 · The mid-year report by the Commission for Complaints for Telecom-Television Services (CCTS) says it handled 11,909 total complaints from customers between Aug. Footnote 7. Is the broadcaster a member of the Canadian Broadcast Standards Council (CBSC)? The CBSC is the complaints resolution body for private radio and TV stations and discretionary services. Nov 4, 2024 · Customers with Canada's three biggest telecom providers — Rogers, Bell and Telus — say they're frustrated by contracts that lock them into agreements but allow the companies to increase prices I read a reddit thread saying that telcos don't like having a complaint against them with CCTS as they will be charged for every complaint made. May 25, 2015 · Complaints about Bell, Rogers and Telus to CRTC include heart-wrenching, offbeat gripes Wireless carriers automatically renewing customers’ contracts without their consent. Jan 28, 2020 · The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. ” Telus, which leveraged wholesale access to launch fibre internet service in Ontario and Quebec via Bell’s network, argued in favour of keeping incumbent wholesale access. Companies such as Rogers, Telus and Bell need to inform customers about the Commission for Complaints for Telecom-television Services (CCTS), which helps resolve issues, Having issues with your TV, internet and phone? Is your service provider not cooperating? File a complaint with the CCTS. why will they do it: agents in this team were trained not to let any complaints go to crtc, there is a strict rule that permits them to just give you what you want , basicaly to keep the complaints low. Notice of Violation. TELUS was unable to deliver enhancements to data notifications and blocks for additional data charges by December 1, 2017. Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers. I've said this before. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. I really wish I hadn't signed up with Telus for my mobility and home services. Every one of these bait and switch issues should be documented by the customer and reported to the CRTC as a formal complaint. An extension was granted by the CRTC to deliver the new requirements by March 31, 2018. In that same decision, the Commission set interim rates for these Aug 13, 2024 · No later than 13 February 2025, Canada’s largest telephone companies – Bell Canada, Saskatchewan Telecommunications (SaskTel), and TELUS Communications Inc. Once you submit your complaint, we review it to determine whether I've said this before. We provide exclusive service for new and existing customers. Dec 10, 2024 · Its application for a judicial review says the cabinet order “now threatens to render these investments meaningless. The request only applied to services that are regulated by the CRTC, which are generally home telephone services in certain smaller communities. Feb 4, 2025 · The CRTC also said that incumbent access “did not demonstrate that there has been a negative impact on investment. Warning: Scam spoofing CRTC customer support line. Telus will eventually get that channel. Many questions or complaints are resolved at this stage. Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy, SOR/2023-23, 10 February 2023 Apr 1, 2025 · Telco suggests ‘rare’ use of subpoena power if AG doesn’t hand over materials By Ahmad Hathout Last month, Canada’s attorney general (AG) filed a motion to strike as moot an application filed by Telus in December that asked the Federal Court to quash a cabinet order that asked the CRTC to reconsider allowing the three largest telecoms Jan 29, 2017 · The organization meant to handle the complaints says telecom providers aren't doing their part to promote it. May 25, 2015 · Complaints about Bell, Rogers and Telus to CRTC include heart-wrenching, offbeat gripes These were some of the most commonly cited allegations in hundreds of complaints lodged by consumers if you can't come up with an agreeable arrangement and your service is still slated for disconnection, call the CRTC at 1-877-249-CRTC (2782); in an emergency, the CRTC can provide an immediate, but temporary, resolution. Our complaint resolution service for the phone, internet and TV industry is completely free to all consumers. It takes about 15 minutes. Canadians are receiving calls from 1-877-249-2782. Rogers, Bell, and Telus continue to top the list of telecoms generating the most consumer complaints, according to a new report from the Commission for Complaints for Telecom-television Services (CCTS). Spoke to customer service about missing porting credits ($30/month for 12 months) after receiving the first bill. Feb 8, 2025 · Bell CEO Mirko Bibic isn’t holding back. The agents promised that it will be available in the second bill. This is an expansion of a temporary directive in November in which the telecom The CRTC publishes the details of a citation 30 days after issuance unless a valid defense is made. I get a different story and a runaround each time I call, and then I am told I will g Jan 15, 2025 · During the reporting period from August 1, 2023, to July 31, 2024, Rogers, Bell and Telus accounted for 86 percent of the 20,147 complaints, up from 81 percent the previous year and 72 percent in In July 2019, the Canadian Radio-television and Telecommunications Commission (CRTC) created the Internet Code, a mandatory code of conduct that applies to large Internet service providers (including all of their brands and affiliates that provide Internet services) and to all retail fixed Internet access services (including, cable, fibre, DSL, fixed wireless, and satellite services). More details about the Wireless Code. Nov 5, 2024 · The CRTC announced today that it's reminding phone, internet, and TV providers to be clear about customer protections. 1, 2024 to Jan Apr 17, 2024 · I have been on and off the phone with Telus reps since November 16 regarding our old business services being overcharged and Telus continuing to charge the new business owners and us for three months post-transfer. Dec 8, 2022 · Telus's current fee applies on almost any service in any part of the country, but the company had to formally apply for the CRTC's permission to do so for landline services in rural areas, since Canadian Radio-television and Telecommunications Commission File a Complaint Service - National - Canada Legal Help Telus will eventually get that channel. The fee Aug 19, 2020 · In August 2018, Iristel — the parent company of Ice Wireless — alleged in a complaint to the CRTC that Telus was actively blocking calls from their customers to Ice Wireless customers, and had I wasn't happy with that, so I complained to the CRTC. The details you provide will help us understand what happened and how you want the service provider The Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telecommunications and television services. The CCTS annual report, which tracks complaints between August 2023 and July 2024, highlights ongoing frustrations with This BBB Business Profile for Telus includes the companies landline telephone and internet services. Contact the CBSC Chat with a TELUS Expert (via My TELUS app) We'll work as quickly as possible to assist you with your concern and you don't have to stay in the app to wait for a response. Apr 30, 2025 · This year is the first time Telus has received the highest number of complaints in a CCTS reporting cycle. gulgbraqzkpmyrqmvwgnbujfnddynpxfyzuhadmbyoeuwynalkcrldfrdwtd