Windows hello pin something went wrong Jul 11, 2024 · Click to expand PIN (Windows Hello) and when it does, hit the Remove button. Try to create the PIN again. Reply I have the same question (0) Subscribe Subscribe Subscribe to RSS feed | Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. If you are experiencing one of the above issues, follow the instructions below to fix the problem. I dutifully restarted, and it continued. Oct 18, 2022 · Make right-click on the Windows icon and select Windows PowerShell (Admin). ” Something went wrong Windows hello pin is not working. I've been stuck solving this for days. On the right-hand pane look for Turn on convenience PIN sign-in and double click on it. A confirmation window will appear next, click Remove again. Some times it said it couldn't start the camera. Open the Certificate Authority snap-in. You need Click to set up your PIN again. Where is the error code? Feb 24, 2025 · Unable to configure Windows Hello because of PIN-related issues. In the case where I followed the instructions and set up a PIN, I simply selected the password option when I signed in, entered my password, and then removed the PIN. ; Clear-Tpm. Fix Windows Hello PIN problems on Windows 10. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. User profile cannot be loaded. I click to do exactly that and I get stuck in this death loop of it sending me back to the Home Screen, typing in my pin, getting the above message, clicking “Set Up My If you are able to login to the computer in Safe Mode, you can try to removing the PIN and re-add it. You can try again, or skip this step and set up a new PIN later. The above command line will reset the Trusted Platform Module to its default state. windows 11 machine login screen has teh above pin message, if you clkc the setup again it spins for a bit then comes back to the same - there is no other sign in options screen, so there is no option to login. Mar 18, 2020 · Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems. I needed to login with my windows account to use the pc and when i did that it said my account had needed parental control enabled, i am in my late 30'ies and my parents dont have a windows account. Nov 15, 2021 · 4. I'm unsure if it is because of an update or the laptop Oct 9, 2024 · To address something went wrong and your PIN isn’t available 0xd000a002, you need to make sure to enable the Turn on convenience PIN sign-in option in Local Group Policy Editor. The Trusted Platform Module, which is used to secure your PIN on this device is not available right now. Sometimes, your device might ask for the Account password to confirm the removal of the Windows Hello PIN. msc, and hit I'd restart and press the f12 key. " Resetting the PIN doesn't fix the issue. Please refer to the following steps. I could log in with my windows password instead by choosing so under the pin entry box. To do this, refer the steps mentioned below: Press Windows logo key + I, to open Settings. Here are the most common causes for Windows Hello to stop working: PIN login is unauthorized: The PIN login authorization needs to be enabled to use Windows Hello. Nov 21, 2024 · C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Enable hidden items from the "View" tab. When I try to use PIN, it says that something is wrong with the PIN and asks to setup again, but then nothing happens. Feb 13, 2025 · Hello, Kyle Langenstein . msc to open Local Group Policy Editor. Jun 22, 2020 · Hi, You may try the following steps: 1. When I try to log in with my pin I get the response "Something went wrong (code 0x80090016). However, when I try to reset my PIN, it says, "Something went wrong. Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. But it starts showing this problem. Jan 10, 2025 · After an update, I am unable to log in, there is a message that something went wrong with Face ID. I have tried enabling 'Turn on convenience PIN Sign-in' and 'Hello for Business' policies in all the various combinations. From the information you described, it seems that you are stuck in the computer login system interface, which is a case of pin abnormality. Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. I keep going to Settings>Accounts>Sign-in options and looking at the different options, but my computer is telling me that "Something went wrong. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Click Windows Hello PIN. 1) User level - Enable Windows Hello for Business User configuration under Policies > Administrative Templates > Windows Components > Windows Hello for Business. In the second case, I didn't enter the PIN, but rebooted the PC, which seemed to clear the question asking for a PIN. To resolve this issue, go straight to Method-3 below. If you are able to login to the computer in Safe Mode, you can try to removing the PIN and re-add it. Fingerprint and PIN are no longer greyed out. This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back. Dec 16, 2024 · Cannot login on pc with windows 11 account because of Hello Windows Pin Loop. " I give Windows all my info and use a one time code to log back in. " When I click to set it up PIN, it says "The User Profile Service service failed the sign-in. Dec 1, 2021 · Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. So, we'll proceed with Remove PIN to remove the current PIN and then add a new one. To change your PIN, you must know your old PIN. org Nov 22, 2024 · When you set up Windows Hello in Windows client, you might get an error during the Create a PIN step. I Recently bought a new laptop with windows 11 preinstalled. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . Add PIN option does not show under Sign-In options. Mar 30, 2022 · Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. About a week ago windows hello & windows pin stopped working. We weren't able to set up your PIN. ; On its blue screen, copy/paste the below code and hit Enter. " Underneath there is an exclamation mark with "something went wrong. 1. Then choose load windows boot manager and it would load windows, but I was getting the PIN issue described in the title. " Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. ; Right-click on the issuing CA server and select Properties. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Jul 4, 2020 · When I try to login to my computer using my pin, it gives me a message saying, "Something went wrong and your pin isn't available (status: 0xc000006d, substatus: 0x0). I can't login with usual method, pin; can't reset pin; and also can't use my Microsoft passsword to login, even though I'm sure both pin and password entered are correct. After removing the existing PIN, click the Add button to create a new PIN for your account. GPO 2: Jan 20, 2025 · Click to set up your PIN again. msc , and more. If you’ve forgotten what your PIN was, you can use the “I forgot my PIN” option to set a new one. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Dec 15, 2024 · when i try to sign in with my pin it says “your credentials could not be verified” then i close and it says “Something went wrong and your pin isn't available (status: 0cx000006d, substatus: 0x0) Click to set up your PIN again. Sign out, sign in, and try to create the PIN again. Feb 13, 2025 · I get the following message: "Something went wrong and your PIN isn't available (code 0xd0000225) Click to set up your PIN again. Jan 11, 2023 · However when we log in as another user, the Windows Hello for Business screen popped up and we've set up a PIN for the other user. Jan 27, 2025 · When I try to reset the pin I get nowhere: "Something went wrong and your PIN isn't available (status:0xc000006d, substatus: 0xc0070005). " 5 days ago · After it cycleing a few times trying to boot the recovery screen came up and I selected trouble shoot and uninstalld the last quality update, computer boots up but when I put in my pin to unlock it it gives me the something wrong pin unavailable and then says it will email me a code, it does I put that in and it brings me to a page to change my May 12, 2022 · for a customer of mine that i cannot seem it fix. Dec 3, 2024 · When I get to boot windows i get stuck on the log in screen because it says “Something happened and your PIN is unavailable. " So I, as the administrator, go to settings > accounts > Sign-in options and find Windows Hello PIN is unavailable (which doesn't make any sense because I literally use it every time I log in. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. Here’s how to do it: Jan 18, 2025 · Woke up this morning, tried to login with my PIN, and it says “Something went wrong and your PIN isn’t available (code: 0xd0000225). I click on it and it just says "Something went wrong. Sometimes it helps to try again or you can skip for now and do this later. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. I have tried to reset and clear the Ngc Jun 28, 2024 · This is a personal computer, it does not belong to any organization. If you get an error code that isn't listed here, contact Microsoft Support. Click to setup your PIN again . This article lists some of the error codes with recommendations for mitigating the problem. This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. it says “Something went wrong and your PIN isn’t avaliable (code 0xd0000225). * * Note: This issue usually occurs on domain computers. "Something went wrong and your PIN isn't available (status: 0xc000005e, substatus: 0x0). Wrong PIN, repeat, repeat, repeat. I see NO 'forgot pin' options. Second thing to try is to create a new User profile on the computer. exe Jun 5, 2022 · Surface book2; I got this message "Windows Hello PIN Something went wrong. ). Try again later' in red just below the PIN header. But after synchronizing and restarting the device, both users cannot use their PIN to log in and it shows "Your credentials could not be verified" and after pressing "OK", it shows that "Something went wrong and Feb 12, 2025 · 5. Jan 15, 2025 · How to identify the issue. I have below two GPO's configured : GPO 1. Feb 5, 2025 · Step 3: Choose the “PIN (Windows Hello)” option under “Ways to sign in. the “Something went Aug 30, 2019 · Windows Hello stopped working - "something went wrong" I have a surface pro 6 running windows 10 pro. Click Advanced and then on the Change button associated with the Owner. 2. " Nov 8, 2017 · When I go to the Sign-in options portion of the Settings app. Now you can login with the new PIN code but Facial recognition is gone. Click on Windows Hello PIN and select Remove. Delete the . For more information on errors during PIN setup: https://aka. Jul 24, 2024 · Right-click on the Ngc folder and then go to the Properties; Go to the Security tab. Mar 6, 2025 · Introduction: Windows Hello for Business is a game-changer for enterprise security, offering a seamless and secure way to authenticate users on Windows devices. Press Windows + R > type gpedit. Click to set up new PIN” Well clicking on set up a new pin does nothing. " This is after multiple computer restarts, and upgrading my computer to windows 11. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. The key setting is the "Work or School Account" with the colorful windows logo by it. As another note, I've only had temporary success with resetting Windows Hello. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. Locate and delete the NGC folder. Aug 13, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. ms/PINErrors Aug 24, 2017 · I cannot access my computer. . It replaces traditional passwords with biometric authentication (like facial recognition or fingerprint scanning) and a backup PIN. Mar 6, 2025 · My computer locked and the message “Something happened and your PIN isn’t available. Trying to reset the PIN does not work. Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. If you know your PIN is correct, select “Change PIN” and go through the steps to create a new PIN. Then click on "Sign-in Options". Now, you’ll need to set up a brand-new PIN: Go to Settings > Accounts > Sign-In Options. However, it is possible that you or an application disabled this option Feb 9, 2025 · I just swapped out a motherboard (Asus ROG Strix x870e-e) for a different motherboard (MSI MPG X870e Carbon) and now when I boot up Windows 11, it gives me an error:"Something happened and your pin It wouldn’t let me enable PIN or Windows Hello face recognition sometimes saying “feature unavailable”. e. Jan 1, 2023 · Click on PIN (Windows Hello). You can try again, or skip this step and set it up later". " But when I click on "Set up my PIN", it can't because it hasn't connected to the internet at this step. ". Now the PIN login should be working again. Put in the PIN again - It will give the same message. It prompts me to reset my PIN. Open cmd (not as admin): Run Command: certutil. dat file into a newly created folder as a backup. It has 'Something went wrong. I have been struggling to find an answer on how to change my PIN. Press Win + R to open the Run dialog box. More fixes here. Activate biometric service: Again, press Windows + R, type services. My legion 5 is only 3 weeks old. Click to set your PIN again. ” But when I click to set up pin it’s a loop and I have no other options. Try again Later. I am connected to our domain at work. Nov 17, 2020 · How to set a PIN for authentication in Windows 10 To set up a PIN code as a way to access Windows 10, access the Start menu and then go to Settings (gear icon). First you can try to delete the pin from your computer, reboot a couple of times, then put a new pin back in. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. If it's still greyed out, then make sure "convenience PIN sign-in" is enabled. Thanks Jan 29, 2025 · Something went wrong. ” You get two choices here. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Other than the annoying message, is the PC restricted from doing anything? I don’t know exactly how enterprise PIN policies work in MDM, but perhaps something is messed up on Uni IT side for her but not the twins account. Open the Services pane and stop the Biometrics service. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft “Something went wrong and your PIN isn’t available (status 0xc000005e, substatus Hello! Do you have a question about Windows Server or Windows Client for IT Pros? Nov 19, 2022 · I factory reset my laptop and I was trying to download my games again, and when i restarted my laptop it told me i needed to create a Windows hello pin, when i tried to create one it said "Something went wrong" and it wont let me skip it how do I fix this? Oct 2, 2020 · Option 3: Turn on convenience PIN in Group Policy Settings (may work only for Pro version or Higher) 1. I looked through all the suggested like NGC file, DISM command, gpedit. Don't touch the "Connected to whatever domain" setting. Dec 26, 2024 · The login screen had not even provided an option for entering a PIN. Try again later. 6 Ways to Fix Windows Hello Apr 1, 2023 · Anyone can help with this login issue to Windows 10 on my computer? It started to happen on 1 April 2023, out of a sudden when my computer was on, but locked due to inactive use. dat file. Threats include any threat of violence, or harm to another. I did not set a password so I am locked out of my account. May 2, 2019 · Click Add a PIN and add a new PIN code for your account. Follow the guide below to resolve these issues on your computer: Figure 1: (English Only) Windows Log in Screen. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. Try to create it with your existing Microsoft account, or as an offline account if Windows 11 will let you. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). -Resolve problems with PIN/Password login on Windows: First, at the login screen, hold the Shift key and restart the PC, this will enter the recovery environment, in the options that appear, click on Troubleshoot, Advanced options, Startup repair. I believe I have everything setup in place for PIN reset to work but it doesn’t :( configurations profile ( PIN recovery ) is setup in Intune and successfully deployed Microsoft pin reset production in AZURE is enabled. " for every sign-in option available except for the security key one. What am I doing wrong? I still can’t do forgot my PIN to change it on windows login screen. Thank you for your feedback on your problem here. How to FIX: Unable to configure Windows Hello PIN in Windows 10. After half-a-dozen cycles thru Steps 1 and 2 (or possibly an overnight timeout) was able to get the PIN prompt again but to no avail. It says that something went wrong and your PIN isn't available (code Dec 1, 2021 · Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. ; Type in Administrators in the “Enter I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. when i go to set up my pin i sign into my microsoft account and use the code it sends, then click continue to Hi. I most have not enabled a service or something. Second time I had installed simplewall. PIN incorrect error even as you verify that the correct PIN was entered. Back story, this windows I installed is from a recovery drive I made from a different manufacture. Some errors are transient and resolve themselves. Well, enter your account password and hit OK. Sep 12, 2023 · When signing in with Windows Hello PIN, Fingerprint or Face Camera triggers the message "sorry, something went wrong please try again", forcing you to use your password instead. OK, sure. Jul 29, 2024 · Although the leading cause for your Windows Hello not working is update issues, other possible reasons exist. THEN it does not recognize my PIN. Jan 20, 2025 · If your system policies block PIN setup, you can enable the use of PIN sign-in: Press Windows + R , type gpedit. After signing in to Windows, go to Start > Settings > Accounts > Sign-in options. Let me know if you still need more help. Then it said "Something went wrong and your PIN isn't available (code: 0xd0000225). 4. Jan 21, 2023 · Hello, every time I open my laptop, there's a 4-digit pin I use to log in. Created by Anand Khanse, MVP. Locate User in Entra - Remove Windows Hello Pin from Authentication Methods. See full list on wintips. Then, in the center panel, you will see ways to protect access to your computer. I suggest that you try to delete the folder where the PIN information is stored and then try again. Whenever i tried to boot a different way (i. Which Windows version are you running - 1809, 1903 or 1909? Jun 22, 2016 · Subscribe Subscribe to my blogs feed ; Previous Entry VMware Fix: Windows cannot find the Microsoft Software License Terms; Next Entry 2 Ways to Turn On / Off Airplane Mode in Windows 10 Dec 17, 2024 · Are you struggling with the Windows Hello Fingerprint error that says, "Something went wrong"? Don’t worry; we’ve got you covered! In this video, I’ll show y Aug 19, 2020 · Have had WHFB working for some time, but recently users getting 'Something went wrong and your PIN isn't available (status: 0xc00000bb, substatus: 0x0). When trying to trobuleshoot: - unable to reset my PC (with and without keeping my files) - always May 1, 2021 · Hello, I ran into this same problem with a couple of updates. Add the PIN, then the Nov 20, 2024 · Whenever I disconnect from the video card, the Windows Hello PIN gets corrupted and I get the "something went wrong" message at login, requiring me to login with my Microsoft account, delete the ngc folder, and reset the PIN (which is problematic when I don't have WiFi available). Method 2: Using Group policy settings if you have Windows 10 Pro installed. Under Windows Hello PIN, select "Add a PIN" or "Set up PIN again. I only use a PIN and my fingerprint, I do not use any of the other biometric functions. Copy and paste the . How can I fix it? So I haven't use windows 11 very much. Dec 3, 2021 · 2) Something went wrong and your PIN isn't available ( status:0xc000005e, substatus:(0x0) Click to set your PIN again. Click on Remove once more to confirm the action Jul 24, 2024 · Something went wrong We weren’t able to set up your PIN. Jun 13, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. Clicking on the Add PIN option does nothing. ' If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Select Windows Hello PIN and click Remove. Jan 10, 2025 · Yes, after signing in with your password, go to accounts > Settings > Sign-in options > Windows Hello PIN > Click Change PIN > Setup a New PIN and sign in with your device. Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. Same old PIN but system doesn't recognize it nor the alternate Admin account's. Removing Pin from Device - Setup PIN. Safe mode) I still get the same result. Feb 23, 2025 · "Something went wrong and your PIN isn't available (code 0xd000225). Disconnect that. May 6, 2022 · Some users have been reporting an issue with the Windows Hello sign-in feature where the computer refuses the PIN that the user provides. Steps taken as a workaround. I removed my PIN and now Add is greyed out. Here's how to do that: Go to Settings > Accounts and locate your account. Go to Computer Configuration > Administrative Templates > System > Logon 3. " However, when I try to reset the PIN, nothing happens. On the screen that appears, click Accounts; On the left, select Input Options. When I tried to reset my pin it said no internet. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft May 9, 2024 · To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. msc , and press Enter to open the Group Policy Editor. 6. Aug 19, 2022 · “Something went wrong and your PIN isn’t available (status: 0xc000006d)” is another variation of Malware infection, system file corruption, and permission errors can disrupt the PIN login option in Windows. Welcome to the Microsoft Community. Here are some recommended steps to solve your situation: Nov 28, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. She has been associated with the Information Technology industry for over 10 years, and Jul 24, 2024 · Press the Windows + E keys, now, past the following path in the address bar to navigate it. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. My laptop recognizes my face, starts to say Hello and login but then it jumps to asking for my PIN because Windows Hello failed for whatever reason. It says that something went wrong and your PIN isn't available (code Nov 22, 2024 · Windows 11 says "Something happened and your PIN isn't available. I have completely reset Windows Hello. Click to set up your pin again" (I've repeated many times with restarts, shutdowns, et but no success). ”. Here, you will see the options to Change PIN and Remove PIN. Jan 24, 2025 · I have disabled and re-enabled Windows Hello. Click Sign in with a Local Account instead. we weren't able to set up your pin. I don't believe, but haven't confirmed, that these computers have a TPM, but the Hello deployment policy doesn't require it. You can try again, or skip this step and set up PIN later" since 2 years ago until now. Oct 12, 2022 · - Now you are back in the login screen again. Read Next: Fix Windows Hello PIN Remove button greyed out Feb 20, 2023 · Fix Windows Hello PIN errors, Something went wrong 0x80070032, 0x801C044D, 0x80090016, 0x8007054f, 0xc0090030, etc, on Windows computers. Aug 6, 2024 · Sangeeta holds a Bachelor's in Computer Science, and a Post Graduate Diploma in Computer Applications. So, click on the Remove button for Remove this sign-in option. Unable to login my desktop. Press continue - Create new PIN. 5. Click on Account and select Sign-in options from the left pane. Feb 5, 2025 · Regarding Windows Hello PIN setup issues and account changes, you encountered a problem when trying to create a Windows Hello PIN and were unable to change the account type through the Control Panel. Jan 11, 2022 · PIN option is unavailable (Windows Hello PIN option missing). I'm an Independent Advisor and a Microsoft user like you. Jul 26, 2021 · Hi, my name is Claudeir. I already tried uninstalling in device manager and other methods taught in Youtube. This happened twice now, I go to log in have the message something went wrong and my pin needs to be reset. Any help would be appreciated! Nov 2, 2020 · So I think to myself "Surely there has to be a way to turn this feature off. Let's dive into potential fixes to this stubborn issue. Restart your device to see if that fixes the problem". Click to set up your PIN again. Jul 24, 2024 · The Windows Club. Navigate to Computer Configuration > Administrative Templates > System > Logon . First time I reset it without issue. Jun 26, 2024 · When I tried to log back in, it said I had to use the PIN.
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