Synology plex not seeing folders All to no avail. j. My media is in my videos folder on storage pool 1/ volume 1. I decided to install Plex server instead, but I prefer the Video Station if possible. Browsing the directory via "Add Library" shows an empty directory although there are multiple subdirectories. In my desperation, I tried resetting the permissions, and even removed all Plex traces from NAS, including the app package, user and any Plex related folders and shared folders. Anyone now how to get plex to see all the files I loaded? I'm about ready to pack it back up and return the whole thing. I’ve been adding files at basically the I am running into an issue that I have researched but I’m not understanding the solutions I’m reading and was hoping I could ask for some help. I have made sure all permissions in the shared folder, and each folder with content is giving Plex admin perms (I Hello, i want to migrate from DS1815+ on DSM6. Then On my TV Shows library (which is on two Synology NAS Server Version#: Synology DS718+ Player Version#: Okay, I’m new with Plex, but I would think that something as easy as adding a folder to the Plex library would be worry free. Since, all my folders are unavailable (see attached screenshot) I ensured folders were still set as read/write the shared folder area. I’ve had the Plex Server running on the NAS drive for a while without any issues. I use Plex on my Synology (DSM6) and I have a few folders for TV and Movies. 8992-8463ad060 Having a very unusual situation that I hope someone can shed light on. I can see it in windows file explorer and in the synology's File Station but when I added the folder to Plex I could only see the shared folder and not the movies within it nor can Plex find the mounted the migrated Movie NFS share back to the original Plex-hosted Synology. The movies and tv shows added from Syncthing are not showing up in my Plex library for some Therefore I will stick to Synology for photos and Plex for my music! Again many thanks. 6364 I recently set up PMS on my Synology 918+ and am having an odd issue with being able to see files in my “Movies” subfolders. For example, if the shared folder media exists on Volume1, with a sub-folder named movies. Some salient points: I haven’t been doing anything new or unusual. I added a second storage pool and volume on the expansion unit just like on the DS1522+. However, I have been unable to rename the folders and move them to a newly created media folder. When I set up Docker I did assign /videos mapped to /videos but in Plex now if if go to manage library I see /videos but none of the s I re-indexed folders multiple times, checked indexing map and all looked as it should with correct shructure between folders/subfolders. 2-64570 Update 3 Player Version#: 1. Files are there. Oddly using Synology assistant when I try to map a drive I do not see media folder or share at all listed. tv, local, Plex theme music and last TheTVDB. 2. 132. I also added a new shared folder and gave the Plex read/write permissions. 6 KB) Player Version#:Any Hi everyone, Having an odd issue with Plex through my Synology NAS (DS218+). The drive wasn’t on the server it was a secondary storage drive on my media PC that I use for running the Plex app. I get to the point of Adding Library, browsing to media folder, selecting folder (eg Music), adding library, but I do not see any media (eg Music) in the library. When I install Plex server and want to add a folder to the library, it can't see these mapped folders. It can only see certain kinds of videos (like mkv, Avi, mov). Four of the music CDs are in m4a format and the others are mp3. Before using Plex, I worked for a while with Kodi, which I also liked. Reply reply Did Plex change the location of its library folder on Synology DSM? All my data was copied to a second folder with a new name. 6999 Player Version#: 1. g. Yep I can see the files. I see my other shared folders. plex. Nov 03, 2021 Thanks @data_server - I'll try again and move all the files from the PlexMediaServer folder to a new one. I have created shared folders in the Volume 1 of the NAS. No matter what the owner of the file or the permissions. 1-69057 / DS720+ Player Version#: I’ve recently “dusted off” plex, wanted to watch some old shows However for many folders it just says " Empty Folder There are no items in this folder" which is not true. 0 Server model: Synology DS423+ Server OS: DSM 7. Clicking on “Add” After that add the plex application to the list and click on “Edit/View” permissions. ; Click on the “OK” button, run the plex, and try Server Version#: 1. Let your operating system handle mounting the share, put an However, after setting Plex up it now says all my media is unavailable. In TrueNAS proper, you need a UID/GID (user/group) that matches the one automatically created in the Plex jail. When adding the folder to Plex, it shows up in the selection list, but when I go to it, it shows no folders. I now have: SHAREDFOLDERS - Folder1 You can delete the Plex folder, the PlexMediaServer folder is the one that is now being used. Thanks in advance UNC Path did it! just modified to Services Just map the drive with the user you created on the NAS while you're logged in on the user that runs plex's service so assuming you're not running it on a NAS OS (Synology/WD/etc. Not sure why the server name doesn't work when both the local and remote servers are on DSM7 and my windows devices across Plex can index these folders in a snap! Backup Synology folders to local Windows computer comments. 4 diskstation to the DSM7. I cannot get Plexiglas service to see files to upload. I have encountered an issue with my Plex Media Server after updating my Synology NAS to DSM 7. Up until this point, I’ve never had any issue syncing content from the NAS to Plex. The strange thing is that I could at some folders to certain sections before, but it always failed for others. They are both DLNA compliant. However, Plex is currently unable to locate the subfolders with my Bit lost as to what to try so I’m reaching out for help. On my “TV Shows”, “4k-TV Shows”, “4k Movies” sections the collections display just fine. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. Using them with Plex can lead to problems for Plex even if you do not have the Synology apps installed. 1 Player Version#: Just installed using package downloaded from Plex for Synology DS1522+. 25556 Update 5 to my new DS3622xs+ on DSM 7. For some strange reason Plex is able to see media in the Cinema folder but not in the other two. Now PSM can't see any content in /photo ----Current Setup--- Got a new Synology NAS. 1 in an attempt to troubleshoot No change I just noticed all my media is missing from my Plex app and server. The naming Therefore I will stick to Synology for photos and Plex for my music! Again many thanks. Movies & TV Shows that are added in via Syncthing from a secondary location. 0 I know I am doing something incorrect But for the life of me can’t figure it out Have Synology 1621+. org (not see led) and TMDB (not selected) 3rd TMDB, top is TMDB, rest are all not selected, fan art. I have installed Plex on a Synology DS923+. Unfortunately, the web browser does not display all content in the library. Videos working in Plex are in different folder ( Media ): I I can see generic folders, but not the "home" or "homes" folder in the Video Station. 0) and am having some difficulties getting it to see folders on my mounted Synology NAS drive. 5409-7000 I’m unable to add movies to Plex from my server. But I also tried adding all the permissions TV shows not scanning featurettes and other subdirectories Loading Fix the permissions on all files and folders in your Media folder. I already have 7 other Synology 2-bay NAS units. swpowe @swpowe. If it should be elsewhere, please point me in the right direction. Tv show episodes not showing up - Plex Media Server - Plex - Plex Forum Loading Server Version#: DSM 7. I have been using Synology Photo's to backup my photos from my phone. I was thinking/hoping to have a folder structure like so and not have Plex see the contents of folders such as /Other: /Films /Music /TimeMachine /TV /Other I tried to test creating folders so I've created a folder 'test' and as you can see in the screenshot, its created it under /PlexMediaServer/test. Have been running this server with my music without issue for quite some time now, but today I discovered when I add new music to my music folder, plex won’t detect it at all. i have a similar problem. Edited to add: disregard the above, I figured that part out. Deleted the shared folder, then recreated and restored the files from my backup server. Server Version#:4. I have copied movies in . i have a folder on my DS412+. 1-42661 Model DS920+ Plex Version 4. 8395 Since yesterday I can suddenly no longer see the folders stored on an external USB drive connected to my Synology NAS. r/PleX. 4. I was able to see the mounted directories without an issue, but the plex server wouldn't pull in any of the actual media. Server Version#: Plex Media Server 1. Plex is running as my user, but I suppose the way I fix similar issue with my Plex and Synology DS218play could help: Plex just can't see media files even when pointed right at them. The issue I am having is that it doesn't see my media files the data folder is empty per plex. Updated to MacOS 15. Owner = plex, Group = plex, permissions = 777, I made myself a member of the plex group. I recently added a Synology DX517 expansion unit. I have scanned library files and still nothing. Many are missing in the list. Windows; Mobile operating system. The problem I was running in to was I had the plex user added to the Movies and TV folders, but could not see them under the volume2/Media location. Obviously, I must have But no mater where I tell plex to look, cannot see any directories in : /Videos ; /media/plex/* or any usb drives I plug in . When adding that folder to a Plex library, you would add /volume1/media/movies. 43. Restarted Plex Media Server and Synology NAS Re-scanned the media library Checked the permissions for Plex and the media folders Consulted the Plex documentation and Synology support resources Unfortunately, My PMS is on my PC and not on DSM itself and I have mapped shares from DSM so Plex still should see the files in it, A community to discuss Synology NAS and networking devices I've added the correct folder, I can see the media appearing in the folder of the first NAS even though it's sitting on the second one. Very strange. These all got picked up and work fine in Plex. Registration is free, easy and fast! For questions and comments about the Plex Media Server. Plex needs for TV at minimum show folder The Wire with episodes containing Plex theme music, fan art. The problem description: When I use my web browser to load Plex, and then navigate to “Collections” in my Movies folder, I can see Have you tried going to the control panel, selecting Shared Folder, then clicking on the Plex folder, then using the drop down box to select Internal System User. I would then recommend a restart of the system. I clicked on Spanner > Manage Libraries > Scan library files Scanned video library files, I copied 6 movies to the media folders and 6 CD's to the music folder so I can test it. Once you have done this select the Read/Write box next to Plex. However Plex isn't reading those files correctly and I dont have access to all my folders in Google drive. e. Everything works fine with movies. all folders and files are visible in windows and apple, except for one, a main folder under a Shared Folder. I have one I typically use for Work, one for a plex media server, and one as a backup. 1 Player Version#: Current - just updated When trying to view photos from a folder on Synology NAS, I can see thumbnails of all the photos, but when I try to view the photos, I get Photo Station claims the folder and resets Plex’s permissions. When I create a library and assign it a folder on the NAS, the library doesn’t add the files from the Therefore I will stick to Synology for photos and Plex for my music! Again many thanks. Nov 01 Then i used Control Panel to set the permissions and used File Statation to propogate all of the permitions to the sub folders. When I remotely accessed her computer to look at her Synology server I could access the server and see all of the movies, TV & music files were there. I believe it is caused by the naming conventions/locations of the media. I checked permissions and both the PLEX_PUID I had set had read/write access as did the plex user. No photos are found in the folder. Created a shared folder called ADHDTV, put the media folders and files in that folder I launch plex, go into Libraries, manage libraries, search for media folder and the ADHDTV folder isn't there. if i understand the FAQ correctly i only should install the PMS and it will migrate the A community to discuss Synology NAS and Members Online • [deleted] ADMIN MOD Installing Plex: user "plex" not appearing [EDIT: solved---see comments] I'm trying to install Plex on a new At step 6 of these instructions, I'm meant to give folder permissions to user "plex", but no such user appears, even though It can see the mapped directories, but scanning returns with no media found. This page is community-driven and not run by or affiliated with Plex, Inc. 7621-7000 Player Version#: Browser Now, here’s a strange one. ” Just discovered it also won’t let me empty the Server Version#: 1. This morning though, I'm back to not seeing any server in my Plex account. The container has PLEX_UID and PLEX_GID set to a user and group that has permissions. If I sudo su plex I cannot see anything in my users home directory either. Others do not. The other folder works fine. You do not have access to this server. I am running the latest (beta channel) . All I see is the message - TV shows I have installed Plex Media Server on my DS 214 Play and I can see my folders on my NAS box fine in Plex. We have removed user plex from the administrators group. Using them with Plex can lead to problems for Plex even if you do not My question is, is it possible to have Plex access a NAS folder that is also synced to a folder on my PC through synology drive. Short version: not possible to just add any NAS folder to the library (folders not visible/selectable, and if selectable, then media not showing up in Plex). For example, my base shared folder is I can open and run Plex from the NAS package center, but I don't see it listed as an option when giving permissions for the music file. 8. My NAS that is used for my Plex server was having connectivity issues. I have set plex up on my NAS but its not bringing back any media into my libraries When doing the initial library set up it would only let me navigate to my film parent folder. This fixed it for. Also make sure that you have carried out any Plex updates that there I’ve recently transferred my movie collection over to a Synology NAS and have installed Plex as my HTPC software. ” Every Synology Frequently Asked Questions Table of Contents Intro: Posting in the Plex Synology Forum DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Server Version#: 1. I shutdown the Plex server so it wouldn’t freak out. Adding my synology server to plex - NAS & Devices - Plex Forum Loading Disclaimer: Total newbie to both Synology NAS and Plex so I may be missing something obvious. Plex can see volume1 when you add folders to a library: "Plex > Settings > Manage > Libraries > Edit Library > Add Folders" File Station can't see volume1 because it only shows you what you need. Are there issues with DSM7 or something else I need to Do not use the default folders created by Synology. 30. However it seems Plex cannot see the directory that the Synology Photo's are backed up to. 2 diskstation. 4 PC Windows 10 I can see my files in the proper folders when plex is launched from the Synology NAS server. r/Thunderbird. Shered folders did work on PC Server Version#: 1. It's just not seeing or refusing to scan one folder, just skips past it when I check the logs. Plex does not find any media. Anyway I have 2 TV Shows folders: /volume1/video/TV Shows /volume1/video/Kids TV Shows I am adding them as separate TV Show libraries in Plex Server Version#: 1. Please File Station does not show the Synology volume. However, I can't add my media because Plex doesn't see my media. For one of the folders whenever I upload files they are not showing on Plex, yet work perfectly fine ALL: Anyone who cannot use the default Synology photo share with Plex please respond here with logs which capture this (permission denied shows in logs) So I know the container and Plex is running. The dead hard drive also had some content that was linked to a Plex library which caused it to get stuck refreshing metadata (the update icon was constantly Server Version#: 1. 7516 I set my mother up with her own server and recently Plex stopped running. I installed the latest version from Plex and gave the folder the correct permissions (I state this as when researching the issue this is the bulk of all I could find) I then Has a similar issue, turner out I had to go into control panel -> shared folder -> click the folder -> edit -> permissions -> click the drop down and select system internal user -> in there make sure the Plex service account has rights. 8679 Player Version#: Plex Web, Version 4. I have three drives connected, the others work perfectly but this particular one no longer does. Could you advise Server Version#: 1. 2, and I would appreciate any assistance you can provide. 87. Both find the Plex server, and both show the default media folders that it created. However, when I add a library for the videos & music, it finds no I can connect to the NAS (volume1) and see the folder I created (Media) but I can't see any of my sub folders. Before the update, my Plex Media Server was running smoothly and recognizing all the files in my media library. 6364-7000 Player Version#: Not Sure I am using @ChuckPa’s modified version of the Plex Server package to be able to run on my Synology server. Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software Server Version#: 1. Both PMS and Synology are on the latest version. 2-72806 Plex Pass lifetime membership Hi there, I am running Plex on my Synology DS423+ with DSM 7. Here is the interesting part. After browsing to teh belwo location in the library set up, the next option was I've only been running it on Synology for the last year or so. I then However since I run in docker I do not have that option. DiskStation @bdavidson. DS 923+ DSM v 7. Yes. The issue is that Plex will not “recognize” certain media folders as having any content in them, despite the fact that the file browser on the NAS shows files present. I've checked all the permissions and they all seem to be good. I can point to that folder, and it scans, seeing no files and says that this library in Plex is empty Through File Station, I had gone into the photo directory previously and gave plex read/write access to this directory, and yet it still refuses to Docker Synology Plex not seeing library items . When I created the new library on plex it sees /volume1/“top level folder” but doesn’t see any of the subfolders on the NAS. What seems Server Version#: 1. 3711 Software: Ubuntu 20. tv/ to see if I could get to the library that way, but no, it's the same screen, just through the plex site. It's basically just the name that I called it when I setup the drive in rclone, but no folders inside. For example, Plex can see /volume1/media but it cannot see the folder /volume1/media/films . For example, my movie files are stored in /Volume1/Movies. 04. 131) on Nvidia Shield (OS ver 7. May 2023 SynoForum. 0. 1-42962 Player Version#: 1. I’ve checked the support articles and I none of the missing are disk image, named like TV episodes or blocked by permissions. But in the past I had issues of which I think were caused by my Network-storage-device,a Western Digital MyCloud. Is this a permissions issue? Server Version#: 7. When I add my Movies folder, I’m able to see individual files located in that directory, but not the files located in the subdirectories. Server Version#:7. All works perfectly. 6563-6000 Player Version#: Plex Web 4. 3 I am trying to setup libraries from NFS share (synology) on local network. 15. 2 For questions and comments about the Plex Media Server. Frustrating, I’ve tried everything I could read, and it has about half of the total musical artists listed, and when sampling artists to play, there are definitely incomplete albums galore. In its configuration, it seems only able to see the initial subfolder at the root of the volume - no further subfolders are visible. 2 Synology DSM 6. I have created a new Plex-account. Dec 18, 2024 It believe Plex stores all it's data in the 'AppData' folder so as a bit I recently installed Plex server on a DS918+ running DSM 6. There is no plex system user listed. XBMC can see all of the files no problem. I can even ssh into my Synology, and use the command sudo docker exec -it plexinc-pms-docker1 /bin/bash to get a bash prompt in the docker. 2, Plex is installed with the latest version on a DS920+ Synology NAS and Plex has all the correct access rights to the shared folder, I know that isn't the issue as the rest of the library is there. I have full read write to the folder and I can map it in windows. Put in the appropriate media. 0-3744 Player Version#: Hi there, I currently have my plex server setup in a Synology NAS DS1621 and I was successful in adding my TV Shows & Movies. ; Don’t forget to select the “Apply to this folder, sub-folders, and files” option. 01 LTS, 64 bit GNOME-version 3. When I go to select a folder in plex it will show all the files in the folder but then it will not index them. I Can't See My Synology Folder From Plex I Can't See My Synology Folder From Plex. My old Synology NAS died, and I transferred the hard drives over to my new one (DS920+). I factory reset the server for my Plex media However, when logged in as my primary user (which is in the administrators group) I can not see this folder in File Station. Problem #2: I fixed problem #1 by putting the media folders inside the /voume1/Docker/Plex share and mounting them as Server Version#: 1. This was a holdover from DSM 5. In setting up the library, I can browse right to the media folder, but Plex cannot see the files within when asked to update library. I have set up Plex Media Server to look for photos in the photos/My Pictures directory on the main volume. All of which, I have setup fine previously. I can see the new folder on my desktop or laptop when I access either NAS drive, but the folder is missing on both smart tv's. But I ran a test on another machine to make sure everything worked. Permissions are OK. By thehwtw October 19, 2022 in Programs, Apps and Websites. In Synology File Station, right click on Media, go to permissions, set read and write permissions and check the box to apply to all sub-folders and files. ) you should be able to create a user that has full permission to the NAS on the device itself (e. I can not send SSH-commands to the plex-docker, because I do not know how and where. However, on the Shield, when I try to add a folder for a library, the Plex app shows me two options: Hello, I am having trouble suddenly with my Plex server on a Synology NAS. Everything was working fine and has been for a long time. 01-42218 Plex Version - 1. I’m more than happy to pay you for your time! When I go to Plex now and I add the new folders for media, I can see volume1, I can see the Plex folder I made, but I cannot see any of the sub-folder. Any idea I had a hard drive die which upset Windows 10 so I did a fresh install (of Windows). 8992-72008992 Player Version#: 4. However, movies are in fact located in the library. I know. Then 2. Plex on Truenas not seeing any file i put in my MOVIES Folder. . I then mapped that folder as a drive on the Windows machine, but when I go to add the folders to my library, it does not see the mapped network drive (P:), only the existing HDD on DSM version 7. I need help with the problem I'm having with Plex not 'seeing' my shared folder of photos on my NAS server. spk file on the NAS. So the Plex share is on the same volume. i. If I add another folder, “/volume1/TV Shows” say, then the Music library will scan and any music stored there is found. plex; help; synology; music; Share More sharing options Followers 1. They are best left for use by Video Station, etc apps. I ended up deleting the library and re-adding it, and magically all of the movies appeared! Hello, I’m running Plex Server on my Synology DS918+. For a few hours all was fine. 11 Player Version#:1. Following the "system internal permissions" guidance by u/xjonx1 and Do not use the /video, etc folders created by Synology. 7639 Player Version#: N/A I needed to delete a shared folder on my Synology that did not have “advanced data integrity” enabled. s. Yes, I've set the PLEX_UID and PLEX_GID to match the UID and GID of my Synology user account. But on my “Movies” collections it Does plex only "see" one folder deep? Sort by date Sort by votes ed. For example Not seeing how Proxmox is involved. 9057 Player Version#: Plex Web 4. But w Plex: Synology FAQ 29 - DSM 7 - Give PlexMediaServer access to your media. 8227 After updating the Plex Media Server on my Synology NAS I have been unable to access any of my media files. 101. I re-installed Media server, Movie Server and again nothing worked, no NAS showing up on ROKU. When attempting to change the Agent on my main movie library, I get a message stating “Library Upgrade Required. p. 16. Hi all, I have latest Plex (manual update) and would like to add Synology Photos folder to Plex library. Here are screenshots of my NAS architecture Server Version#: DSM 7. When I do a library scan, it spins the wheel for about 5 seconds and then stops, but the new stuff doesn’t show up anywhere. The Synology I mapped via CIFS shows up three times (Plex, Plex and 00207), but not the local files. Hey all- My array crashed, so had to rebuild and restore from backup. If you’re new to Plex then reading this thread in sequence is probably the best approach. How are your show folders named. this is true under Windows and MacOS. I then log into Plex (by clicking on 'Open' from the installed Apps) or going directly to the website, but out of everything, I am only seeing 3 movies and 4 CD's (the m4a and not mp3). I have just added a new DS1821+ Synology NAS to by system and am trying to add the content of that to Plex. 5. 994 and above By popular customer request and to improve the safety of your media, we’ve made a small but visible change to what PMS can do on your NAS by itself. all other folders on the Shared Folder show but not the main folder. 31. 1-42962 Update 3 Player Version#: Plex Web - General Version 4. Just uninstalled Plex from my server and reinstalled. Go to solution Says no such folder. Inside, I have several different media folders, which I want to add manually to the media library. Same with TV Server Version#: 1. 8555-7000 DSM Version#: 7. admin or whatever) and then when you map the drive while I currently have 2 sets of media folders on my Synology DS920+. 291 90 NAS DS920+, DS416slim Operating system. After installing, when I try to open the Plex Media Server, I’m greeted with the message Not Authorized. Nov 03, 2021 Within Plex; for the TV library, I have added separately each of the 10 remote folders. I setup 2 new libraries, and when I finished it all, I can see the 2 new libraries, but same issue, cannot scan the media folder. 4-25556 Update 6 When opening collections of my “Movie” category, on the Plex Web after the newest Plex udate for Synology, I see my library instead. If I A resolution: The only thing that worked was using a CIFS remote mount, and specifying the remote location using the IP address and not the server name, eg \\192. Any ideas why I'm not seeing the library options? I can't even add a folder Sonarr not moving files into Plex folder after download (Synology DS920+) is really helpful for any sort of actual troubleshooting other than sab is at least not downloading to your root folder and its not a category issue . For Cinema I loaded files as mp4 directly under folder. 4\media\TV and NOT \\backup\media\TV which absolutely will not work . When I would open Package Center I couldn’t get Plex to run. Randomly right-clicked on the Music folder, and then Network Share, which asked me to install Samba, and now Plex can scan the music files! Hello everyone, I’m having an issue with Plex Media Server, which I’ve installed on a Synology DS423+ NAS running DSM 7. Downloaded my GPM music to a NAS drive and Plex can't see it, even though I can see the files in Dolphin and Plex can see movies on the same drive. In the Synology Main Menu, I hit "Plex Media Server" and it just opens the Plex webpage thats installed on the NAS again. Weird. 25. If I copy a video over from the folders that's inside the "home" directory, then it will show up. I had added the "Plex" user permissions to the folders, but still no luck. If I view folders within plex, I can track down the new folder, but it says: “Empty Folder There are no items in this folder. 21. I also tried to go to https://app. opened all plex-ports in the synology firewall What I expect to be missing: 1. com is an unofficial Synology forum for NAS owners and enthusiasts. And why can't plex see the content and any subfolders inside the google drive? Animosity022 July 1, 2019, 2:35pm 2. Wait. Plex is currently able to see my shared Video, Music, Photos, and Homes folders but it does not Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. Hello, When I am trying to configure my libraries and add a folder from synology DS418 to Plex library (plex running as package on same NAS) I can only see Volume1/videos but the final folder is not available. Movies & TV Shows directly added to the NAS from my old server. 168. In order to access the folder (and the subfolders and files within), your real media folder in TrueNAS To answer the first question, the new folder that I've created just doesn't appear in the list of folders . Danger, Danger Will Robinson - I would be very careful deleting hidden folders. I have 5 video files in a 'Media' folder, which I created at the top level of the NAS (i. 116. The permissions in my Videos directory are . I’ve completed importing my movies but a fair chunk just are not being picked up. When I go to first folder under "Photo" I see nothing more: and once finished no files (photo, videos) are detected. 141. Thunderbird is the leading free and open-source email, calendaring, newsfeed, and chat client with more than 20 million active monthly users across Windows, macOS, and Linux. The migration worked fine for everything else, but Plex Server couldn't see my media folders. I've given this user read/write privileges in the "edit" window of the share in control panel. I actually prefer to use a single user for Sonarr, Radarr and Plex and make that user the owner of all files they manage. I have uninstalled and reinstalled Plex on DS, and am at a complete loss how to actually add media to Plex Server Version#: Dx2015s Synology Player Version#: 7 I installed the latest Synology 7, it prompted me a few things about Plex (especially a REPAIR button, which I clicked). Everything always shows up, even if metadata isn’t always accurate. 2 (latest Firefox and Edge, Windows 11 OS) It seems there are many topics already for this, but none of the suggested work-arounds have been succesful for me. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. I can point Plex to scan the individual subfolders and the files do get listed but I Since the upgrade to DS7 Plex cannot seem to scan the photo folder that Synology photos uses. 1. Unable to play or locate anything. I created a new remote folder "Folder11" which is another folder under "SharedFolders". When I try to use the Server Version#:1. But I'm not optimistic - I tried setting up new shared folders before and while Plex could see the 'My Media' shared folder, it could not see any of the sub-folders containing pictures, home movies, etc. 41. When I open Plex on another device (such as a firestick), it sees the server however there is a triangle with an exclamation point in it. Is there an explanation for this? I have plex on my nas 920+ synology and it still works I bought the expansion unit dx517 and made a 2 volume, made a map named main2 and there i put a couple of maps “uhd” “bluray” plex wil see the map main2 but all the sub folders it will not see it, all the media in all the maps it wont see even if i put the media in main2 folder When I go to add that directory via "Add folders to my library" in Plex settings the "homes" folder does not display any sub directories (i. the user mapping between plex and synology I read two threads about userid or uid, but to be honest I have no idea where to start and what to do. Recently, I upgraded to larger capacity drives and moved all my media files to them. I had a similar problem. For music, I have quite a large collection of over 20 years of song hoarding which I can see and play them on my desktop computer just fine. zip (848. vid" is larger than 256 characters, spaces included, Plex will not see it. I've also made sure the admin group has read/write on this folder. What this means is that if your "X:\Folder name here\other folder name here\video file name. When creating the folder I had to manually enter the subfolders. In the backup is a copy of the Docker/Plex folder, which is saved in a docker/backup folder. Generally not a concern with most things except anime and their ridiculous the-name-of-the-show-is-the-plot-synopsis trend. 40. If I change to folder view, I can see the folders, but not the movies when I click inside. imgur. In my experience, hidden files and folders are system files and folders. I have tried the solutions here : I am attempting to set up Plex on DS415 Play. But the share is not visible in my PMS when I try to add the folder. 2-72806 I copied my Plex Share from my old DSM6. 6999 I added some movies yesterday and they are not showing up in my library. I actually haven't checked if they play on the PC, but the xbox one connects to the synology NAS and the entire library is available and playable through the media player. 7639-7000 Player Version#: I run PMS on a Synology DS1522+. This can only be enabled at the time of shared folder creation. Any reason I don’t see the subfolders? I googled about and found people with When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. I’ve followed the steps outlined in FordGuy61’s post, just to be sure, and nothing’s I too am facing issues with an empty library. 6716 - NAS DSM 7. 7998 Long time user of Plex and building a docker version of Plex on DS920+ Able to get it up and running but when go to add media unable to see any media Have correct PUID and PGID settings, have given permissions and have mapped volume Have Jellyfin server with same settings and media is present Many thanks for any help I have a plex server setup on my NAS. So I updated my main Plex Mac. I made a directory on another NAS and moved all library items and plex media server library folders to another server. e /volume1/Media) but only 2 show in Plex. comments. And it did. 0 (Plex Web Version)? Hi everyone, I’ve been having the problem for a few weeks now that Plex no longer recognizes newly added episodes of series. I can see the first level when browsing, but am not allowed to see deeper. pnut599 @danat. It can NOT see DVD ISO files, or raw DVD/Blu Ray files. I have tried going through the Home Media app on my Dish Hooper, and going through my Blu-Ray player. Have hundreds of movies loaded on server, granted permission for PlexServer, but Plex thinks the library is empty However, it does see and index my TV shows Permissions are the same for both folders. However, it is used when adding folders to Plex libraries. This is what I see: These are the shared Server Version#: Version 1. Permissions for the plex user and admin are all read/write I examined the logs and couldn't see anything suspect. Running into an issue Server Version#: PlexMediaServer-1. It just isn't there. Those are for use by Synology’s apps. Installed Plex media server. In other words, with identical music files/folders in both the “/volume1/Music” folder AND the “/volume1/TV Shows” folder, the Hello Plex Forum Members, I hope you are all doing well. Reply reply Fribbtastic • you can't add network folders to Plex. 108. However, I’m now unable to see any of my movies when I create libraries in Plex. The problem is when I try to view them on my TV. All without success. If its Windows/nix/NFS/CIFS should not make a difference. Nov 03, 2021 Server Version#: 1. When you want to add folders to a library, those Mounted, however when adding path to PMS I have a Synology NAS with 2x2 3TB Raid configured hard disks - this has not changed throughout, contains my videos and works fine. I've remapped the correct shared folders as drives (z,y,x) in Windows and can access them fine on the PC. I installed Plex on the new drive via Synology DSM 7 and configured the necessary permissions for Plex and the shared folder containing my media. So I decided to buy a Synology Nas DS918+. (though it seemed to remember my previous name). They have to be ready to be played. When pointing to where the movies and shows were, it was scanned successfully and I can view it perfectly. I logged into bash onto the docker: docker exec -it plex-pms bash I went to the data folder and did a "ls" Hi, I recently upgraded my Synology Diskstation to DSM 7. Plex can see the share but it cannot see the I would guess there is a similar way to see hidden files and folders on a PC but like the Macs, you would have to see them in an Explorer window. 32. 7. 23. However, this is now what I want. both volumes are visible under both windows and apple. see the download (Complete), but Sonarr is not moving these into the Plex folder after download Setup: Synology DS918+ Plex via Package Center Pull shows via Sonarr For the past few weeks I have found that episodes seem to be 'missing' in Plex but, when I check my Synology, they are present just not showing even after forcing a refresh of that show or the entire TV section via Plex. 2 Hi, New user migrating from Kodi. When the plexmediaserver daemon runs in the background (inside your jail), the process is owned by the user ID 972 (which is the user "plex"). I have a Synology NAS drive and Plex used to work fine on it and I was able to play all of my movies. I noticed a super long discussions about synology 7, is there Super frustrating with this. 3. I created a folder for the Plex media, copied all the media within this folder. I can also see the 2 previous libraries I had on my Plex, if Hi, Not sure where the correct place is to post this. Nice. I noticed I hadn’t The interesting thing is, and as u/chansharp147's linked video mentions, you have to add the plex user to the Media Share not just the folders you create in the Media Share. – The solution is to create a new shared folder OK perhaps I’m not explaining this very well. 138. 4602 Plex Media Server Logs_2021-05-29_11-22-30. Your shared folders Not sure if I missed a step there that would have avoided that, but regardless it wasn’t too onerous to rebuild. I only have one volume at the moment. What do I need to do to allow plex to see the directory? When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. 1554-1e5ff713d August 22, 2019 Player Version#: Version 3. drwxr-xr-x for all of them. This seems to be a permission issue. I PMS will not scan my “Music” library when the only Synology folder added to the library is “/volume1/Music”. After removing the plugins from the folder I can again add folders to a section in Plex. I have multiple Synology NAS devices. Make sure the user Plex has read/write access to your media locations. Only media under the “homes>plex” Server Version#:1. Android; 31. My file organization looks like this: HD/Sagas/Saga Name/Movie Name HD/Animation/Animation Saga Name/Movie Name Plex is usually very good at scraping my Thanks @data_server - I'll try again and move all the files from the PlexMediaServer folder to a new one. I had photos showing until then, but not 2022 ones. When a search is Greetings: I’m trying to setup the Plex Server (ver5. To your second question, I did not have to grant folder access rights to the TV's. But when it scans the folder it found nothing. However I have now hit a problem when trying to add the shared folders on the Plex can’t seem to get all of the audio (I’m a music-only guy) files I’ve loaded in the target directory. However, after updating to DSM 7. Location of photo library. I have a new Synology DS218Play to add more storage to my media collection. 29. 2 just upgraded to 4. Wherever Plex is running, virtual or not, you will have to mount your network storage to the local system, expressed as some local path, and configure your Plex libraries on those path(s). user names) If I grant Plex access to that folder and any sub-folders it still doesn't pick up on the photos that have been uploaded via Synology Photos. At this point It looked like a Synology issue for sure, not config issue somewhere. I have transferred all my movies and music to the Synology and installed Plex Media Server on it. Correspondingly when Plex stopped working I checked the forums and did the uninstall and reinstall of Plex according to the steps detailed by @ChuckPa . Installed Plex Media Server on my NUC running Proxmox and mounted my Synology media folder as NFS in Proxmox and can see it ( image below), so it's not a permission issue in Proxmox. DSM has a nasty habit of resetting permissions and removing read access The migration worked fine for everything else, but Plex Server couldn't see my media folders. I am experiencing a weird issue where only some of my video files show up in Plex. For example, my base shared folder is /volume1/Sync. If you look at the screen shot above titled “Plex running on my Synology 916+” you will see that my server name is there - DS916, and I logged into Plex and added my music folder of 5119 Server Version#: PlexMediaServer-1. tv (no selected): opensubtitles. Any suggestions would be appreciated. Cinema, TV shows and Music. 2-72806. For series, I always have to update the metadata first and then the new episodes are added. Comment. 7349-7000 I recently got a DS1823xs+ and copied all my Movies (385) and TV shows (106) from a QNAP to the new Synology. In File Station, you would see /media/movies. Plex not updating new files on synology nas Loading Community Announcement - Synology users - Security update. 63. Following this guide I am able to mount the share and can see the folder in terminal using ls /nas/movies. D. mp4 format to the Plex library/folder. I installed Docker. I have tried un-installing and re-installing Plex Media Server on my Synology NAS drive, I’ve tried deleting the databases, I’ve checked the It can be a little complicated sounding when you get started, but for Plex to see everything, it has to know where to look. Synology DSM Version - 7. I am trying to add my content to my Plex Server but it isn’t showing up. Following the "system internal permissions" guidance by u/xjonx1 and u/ThePixelDreams /music works fine in docker, but /photo and /video are set up exactly the same with permissions and I cannot get Plex to see those directories. Then Plex could see the photos. 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