Manychat not working.

Manychat not working Invested over 6 hours messing around with this. If I can't get the simple message to work, it's time to contact support and get their help. Apr 24, 2024 · I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?Is there a reason why my automated replies are now being shorte Jun 26, 2024 · Manychat not working properly I set up the trigger to respond to comments on my Manychat account. If ManyChat is having system outages or experiencing other critical issues, red down notifications appear on the status page. Mar 5, 2024 · If this doesn’t work, I refresh permissions first, try again, and if it still fails, then I contact support. Please follow all the steps in this tutorial: Chatimize. If you already have a Manychat account. Happy to do a call if you're up for it. I’m getting 200 response back (see screenshot) and everything looks fine for me but the image is still not showing in Messenger nor in Live Chat section on Manychat. If the Get Started button doesn’t appear in Messenger; First, Refresh Permissions of your Manychat account through the Help button as outlined in this Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. None of my triggers are working new or old. Mar 27, 2024 · In these cases, I just rebuild the flow and add one element at a time, and then save. To make your flow work as it should, you have to send some kind of message right after the action for clicking the button. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. You have some other problem, either with your logic or how you set things up. This way, even though you’ve created a new Messenger Ref URL trigger in Manychat, you won’t need to update any references to it since the URL itself will remain unchanged. Manychat: Public API - Operational. Jan 6, 2025 · Allow all settings on Instagram and Meta that enables ManyChat to read and control my messages; Ensure the first action node after the trigger is set to “Send as COMMENT REPLY” not “Within 24-hour Window” Tip from Community] Added an Action Node > Set Instagram Opt In right after the trigger node Apr 27, 2024 · My Smart Delay is not working. Try with other URL like https://www. My SmartDelay to send a follow up instagram message does not work on any of my automations. Even when I wait the 24 hour period, check 2-3 days later, the SmartDelay still has not sent any of my follow up messages. Hope this helps! However, comments on other pictures in the album will not trigger the widget. It will not operate for those who view it in the influencer's feed and leave a comment. Going to my website directly by typing the URL into the address bar does not cause any problems. com because there's something wrong with my account. I have went through all of the troubleshooting, refreshing permissions, and anything else I could find. only working if someone send me message but under the reel when they comment, dont working my Step 3: Go to Manychat and proceed to Settings > Integrations. Apr 1, 2025 · If so, it would probably be best not to include it in the choices. Do we have any solution for this please. Hey there, Just a friendly reminder that this is the limitation of Instagram platform for the Specific Post option. A response from the ManyChat team would be helpful to clarify. What do you think could be causing this issue? Jun 24, 2024 · When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. Mar 15, 2024 · I've set up ManyChat to send automated DMs with a link to my app whenever someone comments a certain word on my video. Mar 29, 2025 · I’ve created the automation from the account. Whether you're looking to guide customers to your products, share valuable resources, or enable quick access to essential services, the Main Menu is designed to enhance user interaction and boost engagement. The button to click to confirm they want my freebie was working fine and now it seems it’s not. I always try a simple message with a keyword trigger and check if that works. However, the automation will not function for any users who view and comment on the post there. I've already allowed through ManyChat, I've created a new page on Facebook, and nothing happens. Mar 12, 2024 · Sir, I want ManyChat to reply to my followers who comment on my posts and inbox them as well. HOWEVER, neither of them are working when I use IG to put in the trigger word into a comment. P. May 24, 2024 · hello I’ve had the following message - ‘connection to this page was lost. I have spent at least an hour looking for the solution and no luck. I tested my account with a specific keyword to see if it works and eventually I activated my paid account with the thought that I had the option to use the “If Message does not contain” filter only to find out it did not work. In your condition block, the follow-up message should the green dot, not the red. Can someone please help me? This is really hurting my business. Welcome to Manychat! Learn the basics to get started; Automation Learn to build automations: actions, conditions, triggers, AI, and more Channels Instagram, WhatsApp, TikTok, and other messaging channels; DevTools & Integrations Guides on developer tools and integrations; Billing & Administration Billing, account management, privacy, and compliance Apr 4, 2024 · Anyones Instagram comments still not working? ie people comment on post but Manychat doesnt send anything to them. In other words, if you already commented with one account on the same post, the next times nothing will trigger, just the first time. Apr 11, 2024 · i’m having a similar issue, it works sporadically i posted a query in this community but no one replied i don’t know how we get help for this issue Aug 23, 2024 · I’m creating a new subscriber with make. You should set up your smart delay to 12h. 2. It was quite frustrating. Flow stops after a button is clicked and does not give you the next step or link. Step 1: Go to the Automation tab and create a new flow. If you test it out yourself, you’ll see it go to my. manychat. Mar 5, 2024 · If this doesn’t work, I refresh permissions first, try again, and if it still fails, then I contact support. We’ve refreshed permissions and it’s still not working when I preview and send a test. the DM automation is still working on my account if someone messages me a keyword. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese] Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is Aug 12, 2024 · Enter your E-mail address. Press Live and nothing works. Refresh the page to see if there are any updates. Switch to your Business page, then head to Settings & privacy → Settings → Audience and visibility → Page setup → Advanced Messaging → App settings → Configure, and check if Manychat is set as the Primary Receiver. Pls help If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules. I have it set up for when someone comments a “keyword” I send them a D. I’ve checked Messenger, and people are still clicking the Dec 21, 2024 · We are using manychat in mexico to manage our CapCut social media in TikTok and we get the following error: “Due to the region of TikTok account, Business Messaging features are not available”. To see them working properly, you need to run the automation in the actual messaging application (Messenger, WhatsApp, Instagram, etc). Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now. For the past three weeks, my manychat flow sent about 50 messages even though i get over 300 comments on my reels daily. Comments on the pictures in the album will not trigger the widget. All others seem to be working but no new ones. g, first name which i opted to be saved in system field. I am sure that my manychat account is not working properly. I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - Apr 6, 2025 · Hey, @JJS Your URL begins with HTTPS?. I did several things. Have tried troubleshooting as told by the manychat chatbot, but no success. All of my Actions for Notify Admins does not have the options section where I can designate who will get the notification and how the notification will be sent. com so they can check. Additionally, it's not getting triggered to some comments, even though they have the exact keywords. Nov 28, 2024 · Follow this steps, if the first doesn’t work, go to the second one and so one. My intended result is: Someone comments on my Reel; I send them a message to download an app; I send another message in 10 minutes following up; I’ve connected the reply to the action which connects to the smart delay but that follow up message doesn’t send. Any ideas? I create simple automation. But they are only sending text and not replying to my followers comments. Not sure if they both need ManyChat accounts, or if just the original Insta posts needs one. Can anyone help me?? I have a published automation - running to FB messenger only in ad set… just wont work. Oct 3, 2024 · I’ve tried everything to resolve the issue - have tried editing the automation, copied it and deleted the original. IsDown pulls data from ManyChat's status page every few minutes and collects user-reported issues. Dec 9, 2024 · If you do not set up the smart delay, your follow-up message is sent right away. Even the Preview mode doesn’t work. If not, the 24h message windows don't open and you can't send further messages. Then in App Settings make sure the respective apps are set as the Receiver” for Messenger and IG THEN go back to the Messaging section, and open the Conversation Rounting for each: And set the Default Routing App to ManyChat You’re new to Manychat and ready to get started! Great. No reply on my comment & DM is coming. However, I can copy a previous Action for Notify Admins from another flow and everything works properly. I can see in the comments only a handful out of a hundred are getting the automated commen Sep 13, 2024 · If I can get this to work I know that the connection is working properly and I can continue to work on more complex logic. In this lesson, How to connect Manychat to your Facebook Page, you’ll learn all the steps to get your account connected to your Facebook Page so you can start using Manychat to the maximum value. It says that the automation is published and live but when someone comments they do not get a DM or a reply to their comment. Paste the secret key into the corresponding window, and press the Connect ChatGPT Account button. Eu também estou tendo esse mesmo problema a dias aqui, nao estou conseguindo resolver Brand new to Manychat and set up 2 automated trigger flows in IG. Ok, so when someone comments on my IG post, they get sent a message and the idea is they click the button to confirm they want my freebie and the next step is entering their email. I found out that my Manychat flow wasn’t working properly for the past three weeks. I have s Apr 16, 2024 · The following automations are no longer working for me: Auto-reply to comment on Instagram post; Auto-send DM based on comment on Instagram post Auto-respond to DM based on keyword trigger; These were all working last week and this morning, but not working atm… does anyone know why this might be the case? Are Manychat looking into this? Mar 27, 2024 · I have the same issue today. I am not sure what to do and I am posting everyday with the use of a comment automa Mar 28, 2024 · Hey all - Tried all of this below. So there is any way (with the manychat options) to impact all the people who is commenting a post that is not yours. Does anyone know how to get this trigger to work? This is my current flow: Instagram Apr 6, 2024 · Dear All, I need your help. Mar 30, 2025 · Manychat for FB Messenger. If I can't get that simple trigger + reply to work, I need to go to https://help. To fix this, you need to refresh the page’s permissions’ Ive been clicking refresh permissions multiple times but it just keeps taking me back to the same pop up box saying Not the correct FB profile I was originally using to login, the one that is connect to my Instagram. Dec 17, 2024 · Ok @manychatdan you've got something setup wrong, External Requests and Mapping work in Manychat, I use this every day (and I haven't seen any bugs on my bots today either). 3- Once received, email is added to Mailchimp + email including resources is sent out via the email feature within ManyChat. If it doesn’t work, go to settings → general → click “shortener is disabled” and try again. Today. Hello, I’m currently trying out manychat and i’m on the free plan. What am I doing wrong? Here is how my flow is working: 1- Comment on IG Post to DM. Like for example getting a database of users and then impacting through DM. S. Jun 14, 2024 · Hi, I setup a DM Automation on a FB Reel on my FB Page. No collaborati Apr 24, 2025 · Hey there! I am trying to use the DM automation option on the Free plan. Update (19 Feb): This issue has been resolved We’re aware of an issue where Instagram posts are not appearing in the post picker for some accounts. com | Learn to create chat automations for any business. It looks to have stopped commenting 5 hours ago. Mar 8, 2024 · Automated comment replies aren’t working. Jul 10, 2024 · I am creating a post regarding my Manychat automations not working for a while. Log in to Manychat and go to My profile > Manage accounts. Log in to your Manychat account. For example: You want to “schedule” your follow-up message after 12 hours. Yesterday, there was suddenly an issue where we cannot set up any automations where someone would comment on a specific post with a trigger word and we could send an automated reply and DM. (Over 400 comments)I have checked everything multiple times, but not sure whe 1. 2- DM requests an email address. Is there a way to work Nov 6, 2024 · Hi, ive run an offer for buy one get one free on a reel post on instagram. Some things to be aware: The “Comment on post” trigger just works ONE TIME per account. Apr 2, 2024 · First, it was working properly until I found something was wrong yesterday. . but not working. Mar 23, 2024 · My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. I currently have the Pro plan and the Manychat AI add-on active on my account. if the same user put the comment, the user is not received the same DM message again. My automations have no been working. This either solves the issue, or you find the culprit. Feb 14, 2025 · After many attempts many refresh - tiktok automation is still not working - and I dont know whats wrong - please help me Dec 28, 2024 · I just signed up to ManyChat and set up my first automation. Annoying, but at least we got to the bottom of it! Aug 20, 2024 · As far as i know you can send upto few msgs using button option and quick reply after some time they both will Stop working, potentially spam, my automation has sent around 30 k dm from comments in past 1 week and now quick replies n buttons don't work anymore , you can send only plain msg Sep 18, 2024 · Is this a Manychat issue in that it’s struggling with the volume - or is Instagram starting to block them being sent because it views it as spam? Would love to know of any work arounds! As it’s annoying because I’m having to manually send lots of people the link when they complain that it is not working! Mar 3, 2025 · I have built an AI to reply to Instagram direct messages using Manychat. Hope this helps, service is a true game changer! Nov 14, 2024 · Hello, I’ve set up an automation in Many Chat but the automation is not working. Notice history 90 days ago 90 days ago. We are looking into many similar reports at this time and ha Nov 11, 2024 · Enter your E-mail address. Instagram and Facebook pages are properly linked, no payment problems, permissions updated and refreshed in the manychat app, logged out and in again. Here is my a Jun 18, 2024 · I am creating a post regarding my Manychat automations not working for a while. I am now manually replying each every comment on the reel who have May 1, 2024 · Hey Manychat Community!In my new video, I explain how you can connect any Facebook Page to Manychat in two simple steps. com first before it goes to your link. It just comes out as {{first_name}}. After sending the first message, the quick reply works fine, but on the second message, the quick reply, which links to a new bubble with a referral link to a website, does not work. Both of them are showing success but I’m not able to send message flow with the 2nd many chats module. Any suggestions? Mar 12, 2024 · ChatGPT Integration Not Working I've implemented automated workflows that utilize the ChatGPT feature, but I'm encountering an issue where our chatbot isn't triggering as expected. I share:How to connect your Facebook Page to Manychat How to set Manychat as the Primary Receiver on Facebook And the ultimate test to check your Manychat connectionYou can watch Sep 7, 2024 · User Fields do not display properly when you preview inside Manychat. com Nov 25, 2024 · The problem is that Manychat is using a redirect from my. This post is on my account only. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. I’ve now deleted all the quick replies and just have a basic comment with a link that works. 1. Can someone please help me. When these users receive the DM and click on the link, Instagram asks them to click "Continue" to open the external browser. I have looked through the Help Guides and just cannot see what I might be missing. Set up automation in Manychat for this specific post and trigger to be any post or comment. How to use ChatGPT integration in Manychat. Aug 14, 2024 · It’s because you haven’t turned on the trigger, just tap on the first box in the flow and turn it on. Aug 2, 2024 · It didn't work – no automations are sending. How can I make it available for all posts and reels? Here are the available posts on Manychat trigger: Here are the actual posts: When you use the Comment Trigger and buttons on the first message block, you must send a message once it is clicked. Mar 10, 2025 · In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection. Aug 6, 2024 · DM automation not working Hello, I have recently set up my DM automation when someone comments (trigger word ‘INFO’) on my IG Reels but no message is being sent by Manychat. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Mar 4, 2024 · Most often this is because the Instagram account is not connected properly to Manychat. Setup want find and I found the flow to be incredibly easy to set up. Also, I’m building a bot for generating a quote. My IG page is private but that shouldnt be the reason, right? Jun 25, 2024 · Hi, I'm still quite new and have made the first automations for Instagram, which also worked. Click Add new account: 3. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. Hey Joren Wouter, I have followed these steps carefully, but my problem is not solved. i even used the template they suggested any idea how to get it to fire off? Oct 3, 2024 · If that doesn't work you need to start debugging. In many chat I deleted the instagram account and in instagram I removed the permissions of the application (manychat), I did the whole process again to link the instagram account, ah and I also deleted the cookies from the site on my computer, I hope everything works with my next posts. I get the triangle with ! inside. Whether you’re just getting started or a pro, check out this article if you need help. Apr 23, 2024 · Below is my flow – for the life of me, I cannot make the Smart Delay work. Now my follower account has grown substantially and so I just tired testing automation on older posts before I May 20, 2024 · Hi guys, I’m exploring dynamic images and got stuck. Oct 31, 2024 · I’ve had many remixed reels working fine for automation up until tonight. I’m not able to connect from my phone app because it keeps logging in to the wrong facebook account. They are both active and live. Unfortunately I cannot get it to work. It’s not the ideal scenario, but I’ll put the quick replies back in when it’s working again I guess. What I can see in contrast to the other automations is that the slider "Turn on this trigger" is switched off and when I try to swit Aug 31, 2024 · Hi, @Maylene! Your automation should work. May 10, 2024 · i created a dm trigger flow and it’s not working even with the test or setting it live. It only takes a couple of clicks to get set up. Jun 10, 2024 · The ONLY way I got it to work in manychats and got it to show in Ads manager was to add a “Quick reply”,in the message after the trigger as a confirmation and when the user clicked, I had it kick of another automation. Whether it's automation issues, messaging problems, or app crashes, we'll help you If ManyChat is having system outages or experiencing other critical issues, red down notifications appear on the status page. Jun 12, 2024 · Hi there! For the past 4 hours I have been working on try to fixing my automations for comment reples on my instagram. Manychat no WebSummit Rio 2025 🇧🇷 Abra uma conversa e feche um negócio! Oct 12, 2024 · Enter your E-mail address. I've conducted some preliminary research within our company to identify any potential API misfires, but I've reached a point where I need additional support to ⚠️ Note: If you initially chose to opt in only for your current pages, businesses, or accounts, and later want to add a new one to Manychat, you’ll need to edit previous settings to include the new entity. Any and all help would be appreciated! Aug 31, 2024 · Hi! I set up ManyChat back in May when I started my instagram account. I tried editing the previously successful automation from yesterday and adding a new trigger so that anyone who comments the same keywords on any post gets the reply, but it's still not working. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. How can we fix this and restore the connection? Jul 31, 2024 · I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. They have worked before but not recently… I have been having to send DMs manually once the trigger word is commented on my reel. Please will be so happy is you help me in knowing if manychat is the option or I need to find other tool. I start by adding more components, and testing other triggers, until I find the issue. I also put the automation live but still no luck. I then created an DM automation for IG but when i try to the keyword, the trigger doesnt happen. I was on a trail version and upgraded to pro. Even the automation that was working yesterday on the static post isn't working. Aug 20, 2024 · Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. Additionally, this functionality can help you resolve a number of technical issues in your account, including: automation not published or messages not being sent I have setup a automation for instagram where a word trigger from a post is suppose to be replied with a message with a link. They might interfere with Manychat automation, prompting incorrect messages to be sent to your contacts. I'm so frustrated, please help!!! May 14, 2024 · My many chat is not working for two weeks already. If you can't get it to work I suggest you contact support at https://help. Manychat is not owning a conversation on Facebook. You can May 26, 2024 · It basically just completely stopped working. Manychat support takes days to respond. You can open a ticket at https://help. The automation triggers and responds to the comments fine, but it appears that non of the comments recieved a DM response. It works well, except for a problem I'm encountering with Android users. The bot can no longer send messages to your contacts. If you’re looking for more information about signing up, signing in, or managing your Many The Main Menu in Manychat is your ultimate tool for providing a seamless and engaging experience to your audience on Facebook and Instagram. My Ig account is connected. This is time consuming and defeats the purpose of paying monthly… Any reason this may be? Pleasseeee as My automation is not working at all. I have never had these issues with Instagram. Refresh your permissions: Go to settings → select Messenger channel → scroll down and select “refresh facebook permissions” Be sure the flow is published. Before today they have always worked with no issues. Troubleshooting. google. Auto-generated by Facebook when creating or updating an album in the Photos section of the business page; This type of post will only work with the trigger when users comment under the post. The DM is not sending and there are no automated replies either. Even when I do an Instagram preview and enter the 3 numbers it still doesn’t work. the comments to dms trigger works but the dm trigger doesnt work. I’m using custom The Refresh Permissions button is an essential feature that ensures that Manychat maintains the necessary permissions to interact with connected services, such as Instagram or Messenger. Jan 10, 2025 · Hi Rodrigo, I actually refreshed and reupload the link and I can see it is working now, however . May 15, 2024 · The verification does not affect this. Please, you would like to help me, but for that I need to see how it is flowing, please share Mar 25, 2024 · Note - in our experience, the automation of a collab post is successfully working as both Insta collaborators have ManyChat paid accounts. Mar 18, 2024 · However, it seems that the comments on some of the reels are not triggering the automation. 100% - uptime Our comprehensive guide provides step-by-step solutions to troubleshoot and resolve any problems you're facing. How do I opt out and go live in the free version? Thanks!! Hi everyone, Roman from Manychat Support here. May 14, 2024 · Why aren't my automations working??? I have the Pro version, they used to work before. you have to help me where is the problem, i got i lot message pripare and i start with trigger “User comments on your Post or Reel” and after that send message to people. I set it up so people commenting Free on my reel would be sent a link to my free ebook. We'll send you an e-mail with instructions to reset your password. com with many chats module. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. If it works I keep testing until I find the issue. None of them are working. Still seeing thie: Message flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. However, don't worry! The All Post option works perfectly with Boosted Posts. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore. This article will help you troubleshoot and resolve issues when you can’t log in to your Manychat account. I’ve built my messenger bot and when I preview the bot the variables e. Please help me, I need assistance as soon as possible. Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends Jan 13, 2025 · Please help me, my auto-reply is not working. My latest one won’t work for some reason. Manychat IG (IG App) for Instagram. In these cases I usually start refreshing permissions, then testing with a very simple automation to make sure the connection is working (a specific keyword with a 'it works' message), and if that works I go on to more complex testing. Select TikTok from the list of available channels. Manychat: Public API. com to see if it works. Navigate to Settings > TikTok and click Mar 20, 2024 · My Instagram automation is getting triggered by a comment, but is not responding to the button that is supposed to be triggered next. I have gone trough all the steps in troubleshooting and tried to read through the forum to find a sollution, but I am stuck. Why is there a question mark Instead of my Manychat account picture? Apr 25, 2018 · Read uptime graph for Manychat: Growth Tools. But now it doesn't publish a new automation anymore and I don't know why. Essentially I want to retrieve an image from my server and display it on messenger. Once you connect a channel in your Manychat profile, it creates a Manychat account. Hello!! I am new to many chat. If this test works, then I know that the connection is working and I need debug elsewhere. ive also tried trigger to be @ but in both times it did not work. But not working. I followed all the steps correctly and tested it out and automated DM’s sent to people who commented the word I chose. Ive had this problem for over 2 weeks now so annoying. com and then to my website, which causes my website to malfunction. The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below: Manychat DM and Comment automations were working fine since the last 2 months, but suddenly they have stopped?? Please help. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. Oct 4, 2024 · @Wholesome Yum Devyn try Refreshing Permissions, see if that does the trick. This issue is beyond our control and requires intervention from the Meta team. I have refreshed permissions and even disabled the connection and reconnected it again. Comment with word “Figma” to all posts and reels and get unswer with text and button. But let’s talk about what that really means. 💡 Don’t forget to add a trigger to it. Mar 10, 2024 · Hi! We have been using Manychat for about a month now and it did not have any problems. Since you are the person who connected your account to Manychat and configured automation for your post, it will only work for those who view the post in your feed. After a session they subscribe to the next sequence in their 12 week program. Dec 21, 2024 · Hi Guys,When I go to make a new automation, I click all posts and reels, but none of my posts or reels show up in the box. See, Jul 14, 2024 · I tried to automatizaton my 1 reel and i failed. ManyChat not working for you? This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. I am not sure what to do and I am posting everyday with the use of a comment automa Also finally even not collaborator, just tagged. After that I’m passing the user id and flow id to send that user a flow of messages. Our team is actively looking into it and working on a resolution. Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. No Pro options are in use but I am unable to “Go Live” as it keeps forwarding me to the Free trial pro option which ultimately charges you in 14 days. It has been working for a few weeks with no issues. Attached are some scre Jun 26, 2024 · Again me, it worked. It is not registering the action taken by user. Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients. Try starting simpler and testing your connection to see if a simple ‘hello world’ message works. com Mar 15, 2024 · I've set up ManyChat to send automated DMs with a link to my app whenever someone comments a certain word on my video. one more question in this. Jun 6, 2024 · I’ve gone over all the troubleshooting but the automation insta comments to a DM are just not working? Any hints please to help x Sep 4, 2024 · If you've gone through the troubleshooting steps, then you need to contact support at help. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel. Im quite frustrated, have tried all the solutions I found online and the ones support gave me. When I log in from a computer, it shows that manychat is connected to the correct FB and IG profile, but the automations are not working. To do this, click the Refresh Permissions button in Manychat, select Facebook, and choose the Edit previous settings option. or cross check the trigger word again + if you comment the same word in the same reel, it won’t trigger the automation, so after making all the changes, please make sure to test it on the diff reel or post. I can’t figure out why it is not replying publicly first. I would understand if it didn't work at all, but 10 comments come in and Manychat responds to 1 of them. Also when i check the message chat, all actions are working but message is not being Mar 25, 2025 · Anyway, if a new list also doesn't work, I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help Hope this helps! Hey, @MrTinkelman Nov 11, 2024 · The reel did belong to my account, we discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Dec 13, 2024 · Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. faevua uxpz ymjxwe vzcah zji gkdam vnwshzq cqetyrg raas xnnd